Call us on (03) 9857 0644

Instructions on how to claim with Private Health Insurance using HICAPS

Step 1: Swipe your card

IMG_3292 IMG_3293






Step 2: Select your Practitioner by pressing the number (between 1-6) and press enter. And then press Enter again.

IMG_3294 IMG_3295







  1. Michael Dermansky (Physiotherapist)
  2. Adrian Ward (Exercise Physiologist)
  3. Kyle Richardson (Exercise Physiologist)
  4. Beth Chiuchiurelli (Exercise Physiologist)
  5. Nicholas Adkins (Exercise Physiologist)
  6. Erica Schippers (Exercise Physiologist)


Step 3: Press Patient ID -this is the number next to your name on your card (1-5) then press Enter.

IMG_3297 IMG_3298







Step 4: Press Item Number and press ENTER

IMG_3299 IMG_3300







  1. 1on1 Session (Physio) Item number is 505
  2. 2on1 or 4on1 (Physio) Item number is 560
  3. 1on1 session (Exercise Physiologists) Item number is 202
  4. 2on1 or 4on1 (Exercise Physiologists) Item number is 502


Step 5: Date of service – just press ENTER.








Step 6: Item cost – enter the value of your Pilates $xx, then click ENTER, then ENTER again, and then one more ENTER.

IMG_3302 IMG_3303 IMG_3304


  1. 1on1 Pilates @ $72 per session (Seniors @ off peak times $52)
  2. 2on1 Pilates @ $55 per session (Seniors @ off peak times $36)
  3. 4on1 Pilates @ $42 per session (Seniors @ off peak times $31)


Step 7: If all was done correctly it will say APPROVED and the HICAPS machine will spit out a merchant copy (for us at MD Health) and also a customer copy (for you to keep).  At the top of the merchant copy please clearly write your full name and surname and place it inside a box next to the machine.

IMG_3305 IMG_3306







IMG_3310 IMG_3311







Step 8: You may press cancel after both receipts had been printed out or leave the machine as it is. Thank you.

Our Location

MD Health Pilates

737 High St
Kew East, VIC 3102
Telephone: (03) 9857 0644


Connect with us